Service Planning and Implementation (IOSE)​

Implement Opertaions For Service Excellence (Service Planning and Implementation) (IOSE)

Through "Implement Operations for Service Excellence (Service Planning and Implementation)", learners will learn to deliver service as part of a team according to the organisations's service standards, and effectively implement operations for service excellence.

Course Fees

Full Course Fees≥ 21 years old (Singaporeans and PRs) With SSG Funding≥ 40 years old (Singaporeans only) With SSG Funding
$352.07$190.57$125.97
Full Course Fees$352.07
With SSG Funding≥ 21 years old (Singaporeans and PRs)$190.57
≥ 40 years old (Singaporeans only)$125.97

Course Dates (Click on date to register!):

For Whom:

Individuals who wish to upskill in the area of Service Excellence

Learning outcomes:

  • Recognise the role that one plays in the service value chain and organisation's vision, mission and values.
  • Acquire information commonly sought by organisation's customers
  • Deliver service as part of a team according to the organisation's service standards
  • Escalate service performance issues that affects the organisation's service standards
  • Follw up with actions to resolve the service performance issues

Entry Requirements

  • Minimum Secondary 2 education or equivalent; or
  • Able to read, write, speak and understand English at WPL Level 3

Course Duration (incl ast)

  • Day 1: 8.30am – 6.30pm
  • Day 2: 8.30am – 12.30pm
  • Day 2: Assessment from 1.30pm onwards

Assessment:

The assessment will be conducted by IN HOUSE assessors.

Certification:

WSQ Statement of Attainment issued by SkillsFuture Singapore (SSG)

Course Code

IOSE
RET-CEX-1016-1.1
TGS-2021008944

See Other Service Excellence Training Courses

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