Service Excellence Training Courses | Achieve Customer Service Excellence

Basic Counselling Skills

Basic Counselling Skills (CS1)

Basic Counselling Skills (CS1) At the end of the course, learners will be able to apply para-counselling skills in their daily work. Learners will have the awareness of ethical practices and maintaining client confidentiality and privacy during the counselling process. Learners will be able to recognize common barriers of communication. Learners will also learn to provide engagement and support to clients by applying listening skills and questioning techniques and communication methods relating to para counselling.

CS1 Course Fees (Incl of GST)

Full Course Fees	≥ 21 years old (Singaporeans and PRs) With SSG Funding	≥ 40 years old (Singaporeans only) With SSG Funding
$500.00	$295.00	$195.00

Full Course Fees		$381.50
With SSG Funding	≥ 21 years old (Singaporeans and PRs)	$206.50
With SSG Funding	≥ 40 years old (Singaporeans only)	$136.50

CS1 Course Dates (Click on date to register!):

For Whom:

Individuals whom are interested or exploring a future in mental health or social service sectors.
Professionals in non-counselling roles such as teachers, HR personnel, healthcare workers, managers and even parents.
Individuals who are seeking personal growth such as those who want to improve their communication, empathy and listening skills.
Professionals who regularly interacts with others in distress or are in high stress situations.

Learning outcomes:

Listening skills and questioning techniques
Communication methods related to para-counsellingl
Ethics related to providing engagement and support for clients

Entry Requirements for CS1 Training Course

Learners should preferably be/possess:

Have at least 1 GCE ‘N’ Level Pass
Able to speak, listen and read English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification Workplace Literacy Level (WPL Level 3)

Course Duration (incl ast)