This course aims to provide individuals who wishes to upskill in the area of Service Excellence.
Learners will be taught to recognise the importance of inclusiveness when wokring in a diverse service environment, applying emotional intelligence when interacting with team members and customers in a diverse service environment, demonstrating resilience when faced with challenges in a diverse service environment and monitoring own actions in handling diversity. Upon learning about the key points of the topics, learners will next learn to apply the knowledge and skills to effectively work in a diverse service environment and transfer the learning acquired to their workplace, which includes:
Recognise the importance of inclusiveness when working in a diverse service environment
Apply emotional intelligence when interacting with team members and customers in a diverse service environment
Demonstrate resilience when faced with challenges in a diverse service environment
Monitor own actions in handling diversity
Course Fee
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How to Register
Self-Sponsored Individuals
Company-Sponsored Individuals
Complete the relevant Corporate Registration Form and email it to us at training@metropolis.sg
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Life Saving Courses : Corporate Registration Form
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WSQ Courses : Corporate Registration Form
Course Dates
[Start Date - End Date]
Course Duration
Day 1: 8:30am to 6:30pm
Day 2: 8:30am to 12:30pm
Assessment from 1:30pm onwards
Course Code
WDSE
RET-CEX-1004-1.1
TGS-2021008948
UTAP Funding Period
This course is eligible for UTAP Funding from:
24 October 2021 to 31 March 2025
Click here to submit a UTAP Claim
Assessment
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